Grievance Policy and Procedure

Purpose

This policy provides a clear and respectful process for raising and resolving concerns within the school community.

Policy Overview

We recognise that concerns may arise from time to time. This policy outlines how students, staff and families can share their concerns, how we respond and how we work together to find solutions.

Resolution Process

• Concerns may be raised directly with the relevant staff member or leadership
• All matters are handled confidentially and respectfully
• We aim for timely communication and clear updates
• Outcomes are documented and reviewed to support ongoing improvement